eParticipation
The Ministry of Social Development is committed to providing digital alternatives to traditional participation channels, and continuously improving them. Additional digital participation channels introduced to the public include crowdsourcing and open data.
eParticipation policies and guidelines ensure the participation of all members of society, including the most vulnerable groups such as elderly, family and childhood and people with disabilities in the decision-making process.
eGovernment Initiatives
The Ministry of Social Development aims to develop technological mechanisms and means that use the state-of-the-art technology, communication network systems, and electronic digital connection of the Ministry portal’s systems in order to contribute to developing the e-Government project in the Kingdom of Bahrain. The importance of cooperation and taking the initiative with respect to the e-Government project is attributable to the development that can be witnessed in all current governmental activities, procedures and transactions, simplifying and qualitatively transferring them from the old frameworks to advanced electronic frameworks.
eParticipation Policy
The Government of Bahrain considers eParticipation as a tool for engagement to strengthen the collaboration between government entities and its constituents. The Government provides the right capabilities and support for government entities to be more effective in the implementation of public services, policies and programs as envisioned in the Kingdom’s Economic Vision 2030.
The eParticipation policy highlights the government's commitment to providing electronic participation and strengthening the use of social media channels to connect with the public. The purpose of the eParticipation Policy is to:
- Ensure greater transparency, openness, and inclusiveness in government operations.
- Encourage constituent participation and facilitate public service innovation.
- Support the development of necessary rules and regulations that will regulate and monitor the usage and performance of eParticipation processes and tools.
- Be a reference and facilitate the clarification on the procedures and responsibilities involved in eParticipation process in the Kingdom.
- Raise the awareness and knowledge about eParticipation process in the Kingdom.
Social Media Policy
The Kingdom of Bahrain’s Social Media Policy regulates official communication through social media channels. Jointly drafted by the Ministry of Information Affairs, the Information & eGovernment Authority (iGA), and the University of Bahrain, it provides clear guidelines on how government entities, employees, and senior officials use social media tools and engage with the public.
eParticipation Channels
The Ministry of Social Development seeks feedback and advice from the public to ensure the highest levels of satisfaction, transparency, and effectiveness. People are encouraged to engage with the government through digital channels such as opinion polls, surveys, blogs, and via the National Suggestions & Complaints System:
- Survey reports accomplished by Hotline 80008001.
- The National Suggestions & Complaints System (Tawasul) through the website or downloading free mobile application o submit your case in as little as 30 seconds. You can track your cases and receive quick responses through the platform..
- Social Media Channels of Ministry of Social Development (mosdbahrain) Twitter و Instegram وFacebook and Youtube.